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What the Legal Terms Mean for Your bat1 Account

Using bat1 means accepting the terms that govern your account, your deposits via bKash, Nagad, or Rocket, and how we handle your data. Access to the platform depends on your local law and whether Bangladesh is an eligible region for your account type.

Account terms apply at registrationbKash, Nagad, Rocket wallet use governed by policyEligibility depends on local lawData handled under our privacy termsContact support for any legal query
bat1 What the Legal Terms Mean for Your bat1 Account
HOW WE HANDLE POLICY

Data, Cookies, Security and Your Account Rights

Your account data and the way we manage it sit at the centre of our legal obligations to you. Here is how we handle each area — no vague gestures, just the actual process.

Data Retention

We keep your account and transaction records — including bKash, Nagad, and Rocket payment history — for as long as required under applicable regulations. You can request a copy at any time via email support.

Cookies and Tracking

We use session cookies to keep you logged in on mobile and desktop. Analytics cookies help us improve page load and account flow. You can adjust cookie preferences in your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and on wallet withdrawals. Never share your OTP. If you suspect unauthorised access, contact live chat immediately and we will freeze the account while investigating.

Requesting Changes

To correct personal data, update your registered mobile number, or close your account, submit a written request via email. We will confirm the change within the timeframe stated in our current policy.

REACH OUR LEGAL TEAM

Contact Paths for Legal and Account Questions

If you have a question about how our legal terms affect your account — including wallet transactions, data access rights, or account closure — our support team handles these directly. Use any of the channels below. For formal legal requests, written contact via email gives you a traceable record.

Live Chat Start a chat session from your account dashboard. Useful for quick questions about how a specific term applies to your bKash or Nagad wallet activity.
Email Support Send a written request to our support address for formal queries — data access, account closure, or disputes. We respond with a written record you can keep.
Account Help Centre Our help centre covers common legal topics: what happens to your Rocket wallet balance on account closure, how we store your data, and how to request corrections.

Common Legal Questions About Your bat1 Account

These are the questions we get most often about how our legal terms work in practice — covering eligibility, data rights, wallet transactions, and account closure.

Eligibility depends entirely on your local law and the region linked to your account. We do not make legal determinations for you — confirm your own position under applicable Bangladesh law before opening an account.

We hold your registration details, login history, and payment transaction records including bKash, Nagad, and Rocket transfers. You can request a full copy by contacting us in writing via email support.

You can request deletion of personal data not required for regulatory retention. Some transaction records must be kept under applicable rules. Email support to start a formal deletion request and we will outline what applies.

Any remaining balance is returned to your nominated wallet — bKash, Nagad, or Rocket — after identity verification is completed. Withdraw your balance before submitting a closure request to avoid delays.

We notify you via your registered contact details when material changes are published. Continuing to use your account after the update date means you accept the revised terms. Close your account before the date if you do not.

Send a written email to our support address outlining your dispute clearly. Written contact gives you a traceable record. Our team will acknowledge receipt and outline the next steps within the published response timeframe.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.